WeBuild-AI Establishes £Multi-Million Data & AI Strategy for UK National IT Managed Services Provider
The Challenge:
The Customer, a leading UK National IT Managed Services Provider, recognised the significant market opportunity in data and AI services for small to mid-market enterprise clients. However, they faced operational challenges and fragmentation across teams, hindering their ability to capitalise on this opportunity effectively. Demand generation and proposition articulation were stalling sales efforts, while data quality issues and disconnected technology platforms were impacting efficiency to support the flow of new business opportunities from customer lead to cash completion.
The Solution:
WeBuild-AI partnered with The Customer to develop a comprehensive Data and AI strategy, addressing their operational challenges and positioning them for growth in the data and AI services market. The solution encompassed four key components:
Operating Model Transformation: WeBuild-AI designed a new operating model, aligning functions under common leadership. Cross-functional, client-aligned pods were created to foster collaboration and streamline operations.
Data and AI Proposition Development: WeBuild-AI's experts worked closely with The Customer to build internal AI expertise and shape compelling data and AI product offerings. Packaged solutions, such as CoPilot enablement, data modernisation, and application modernisation, were developed to address specific client needs across the end-to-end customer lifecycle.
Growth Drivers: WeBuild-AI identified areas to refresh The Customer's website with outcome-aligned case studies and AI-enabled content, enhancing their online presence and positioning them as thought leaders in the data & AI domain.
Lead to Cash Optimisation: Additionally, a roadmap for future delivery was detailed to optimise the lead-to-cash process through the use of automation and AI agents, with the intention of improving operational efficiency and customer reporting accuracy by reducing £M billing disputes.
Use Case Identification: WeBuild-AI provided the customer with backlog of 100+ use cases across the customer lifecycle. Highlighting opportunities to leverage data & AI across finance, human resources, staffing, sales and client delivery. Surfacing opportunities for the customer to either make money, save money or reduce risk with efficiencies savings of ~30% on average.
The Solution:
By partnering with WeBuild-AI on the design of their Data and AI strategy, The Customer has now established a £Multi-Million business case for growth over a two-year timeframe, founded on data and AI service propositions across the end-to-end customer lifecycle.
Furthermore, WeBuild-AI facilitated the education of approximately 300+ of The Customer's colleagues in AI fundamentals, with over 100 use cases identified to leverage AI across the business. A detailed roadmap and investment plan were developed, establishing a future-ready platform that would accelerate The Customer's lead-to-cash timeframes and drive long-term growth through data and AI innovation.
Through this strategic partnership, WeBuild-AI empowered The Customer to unlock the full potential of data and AI, driving innovation, delivering exceptional value to their clients, and securing a multi-million-pound growth opportunity in the rapidly evolving data and AI services market.
