The real barrier to AI in financial services isn't regulation but trust
The real barrier to AI in financial services isn't regulation but trust
Ben Saunders contributed a thought leadership piece to The European Financial Review on scaling AI in financial services.
The article covers:
Why regulatory complexity is often cited when the deeper blockers are limited technical understanding, unclear ownership, and operating models built for experiments rather than production
Moving away from a “pilot factory” by embedding AI in the operating model with defined ownership, measurable value, and processes teams can trust
Building confidence through clear business cases, including KYC and AML workflows that free compliance teams for higher-value work
Repeatable experimentation frameworks with governance from the start, not bolted on after pilots succeed
Accountability as AI agents take on more responsibility: who monitors performance, manages expectations, and approves changes to behaviour
