Introduction to AI Agents for Business Users

A practical guide to understanding AI agents and their applications across enterprise functions.

This guide introduces AI agents to business users - from what AI agents are, to how AI agents are used in multiple different business unit and industry contexts. Learn about key considerations and decisions needed before deployment and what the roadmap to AI agent deployment is for technical teams.

AI agents are rapidly moving from experimental technology to practical business tools. Yet many business leaders struggle to understand what AI agents actually are, how they differ from traditional automation and where they can add real value to operations.

This guide bridges that gap. Written for business users rather than technical teams, it explains AI agents in clear terms and explores their applications across different functions and industries. You’ll also get a clearer understanding of what goes into deploying an AI agent from your technical team, what’s required to be compliant and whether building a custom solution of buying “out of the box” suits you.

Whether you're evaluating AI agents for your team or trying to understand what your technical colleagues are building, this guide provides the foundation you need.

What You'll Learn

Understanding AI Agents. De-mystify what AI agents are, how they work and what distinguishes them from other forms of automation and AI applications.

Real-World Applications. Explore how AI agents are being deployed across departmental and industry-specific use cases.

Pre-Deployment Considerations. Understand the key questions and decisions business leaders need to address before implementing AI agents in their organisation.

The Technical Roadmap. Gain insight into what your technical teams need to build, integrate and maintain to deploy AI agents successfully.

Strategic Planning. Learn how to evaluate opportunities, prioritise use cases and build a business case for AI agent deployment.